Buy SSL Certificate

Terms & Conditions

Introduction
This website is owned and operated by Superhero Haven. Users of this website are bound by these Terms and Conditions and should read this document before proceeding with any orders. Use of this website and information on this website is subject to the Terms and Conditions set out in this document. By using this website, the Customer is acknowledging their consent to be bound by these Terms and Conditions.

Superhero Haven reserves, under sole discretion, the right to change these Terms and Conditions at any time, without notice. Any changes will be posted within this document. By use of this website, the Customer accepts that they are bound by the Terms and Conditions as they are written in this document. The Customer should check this document regularly.

Forming a Contract
When the Customer places an order to purchase a product from this website, this order is a formal offer to purchase the mentioned product. Upon receipt of the Customer's order, Superhero Haven will send the Customer a confirmation email of that order in detail, including the price for delivery (if any). The confirmation email that Superhero Haven sends is neither a guarantee nor an invoice.

A contract between the Customer and Superhero Haven will come into existence when Superhero Haven charge the Customer's credit or debit card for the purchase of the product.

Pricing
All prices on this website are in £ sterling and include V.A.T. where appropriate.

Superhero Haven makes every effort to ensure that the prices listed on this website are correct. However, errors may occur and Superhero Haven reserves the right to alter product prices on this website without notice. Other reasons for price alteration may include (but are not limited to) taxation changes or other duty increases.

In the event that Superhero Haven changes the price of an item due to an error, the following Terms apply. Superhero Haven will inform the Customer as soon as possible of the amendment and of the correct price. The Customer may choose to fulfil their order at the correct price, or to cancel their order. If the Customer chooses to cancel their order and has already paid for the goods in question, Superhero Haven shall refund the full amount in accordance with these Terms and Conditions.

The Customer should be aware that a pricing adjustment due to a promotion, sale of other offer is not considered an error in price by Superhero Haven and the above Term do not therefore apply.

Superhero Haven is under no obligation to fulfil an order for a product that was advertised at an erroneous price.

Ownership of goods does not pass into the hands of the Customer until Superhero Haven has received full payment.

Superhero Haven will debit the customer's account on the day that the Customer's goods are shipped unless special circumstances apply.

Availability
Where a release date is listed on this website, that date is subject to information received from the supplier of the item. Superhero Haven will not be held responsible if that item is delayed or cancelled, or if the content or cover art has changed. Where a new release is cancelled, Superhero Haven will cancel the Customer's order and no costs will be charged to the Customer's account.

Superhero Haven sells a number of limited editions on this website. The availability of these items is strictly on a 'first come first served' basis. Superhero Haven will endeavour to fulfil every Customer's order; however, once the supply of the limited edition item is exhausted and the Customer's order cannot be fulfilled, Superhero Haven will cancel the Customer's order and no costs will be charged to the Customer's account.

Superhero Haven will not be responsible for compensating the Customer for any other losses connected with the purchase of limited edition products.

Delivery and Shipping
Product prices on this website are inclusive of delivery and shipping charges. Superhero Haven will endeavour to deliver product to the Customer as soon as possible, in accordance with the Delivery Policy as detailed on this website.

All deliveries will be made to the address that the Customer gives for delivery of the product.

Superhero Haven reserves the right to refuse to deliver to an address that may not be secure. This address could be (but is not limited to) a communal postal address or a PO Box. In this event, Superhero Haven will inform the Customer as soon as possible.

Superhero Haven will not be liable to the Customer in the event that Superhero Haven is prevented by circumstance from delivering product that the Customer has ordered.

The Customer should be aware that, when goods are shipped internationally, they are subject to opening and inspection by Customs authorities.

Right to Cancel
The Customer may cancel their order, for any reason and at any time, up to 28 days after the Customer has received their goods. customers will not be able to cancel any item that has to be ordered in especially e.g items that are
on request 1-2 weeks delivery  In the event that the Customer wishes to cancel their order, the Customer must inform Superhero Haven in writing.

In the event that the Customer has unsealed the packaging on e.g Toys, games e.t.c the Customer's right to cancel no longer applies.

Should a customer wish to invoke their right to cancel on any other item, the product must be returned to Superhero haven in its original packaging and in a resalable condition with all seals and wrappings.

Should the Customer invoke their right to cancel, the following Terms apply.

If Superhero Haven has not yet despatched the product, Superhero Haven will cancel the Customer's order and no costs will be charged to the Customer's account.

If Superhero Haven has already despatched the product, the Customer undertakes the responsibility to return that product to Superhero Haven. In this event, Superhero Haven will refund the cost of the item, but will not refund any postal charges paid by the Customer as part of their initial order.

The Customer must return the item to Superhero Haven you may do so within 28 days of the date of dispatch qualify for a refund, Postage charges are covered by the buyer for all returns/exchanges unless the mistake/problem was on our end

Boxes and Packaging

while many customers do not mind the condition of outer boxes or packaging for items it is noted that some collectors require pristine boxes or packaging for some collectable items. Due to the nature of postal services and most of our stock being shipped in from the United States, some stock even though brand new may not always arrive with pristine outer packaging. Therefore, we advise that all our items listed have the possibility of some minor storage or delivery wear to their outer box.

Unless specified, photo's shown are often examples of the item and not necassarily the actual item, buyers should not assume the exact item in the picture is the one they will recive. If you are a collector and want the packages in mint condition please contact us before hand and we can let you know the condition and send pictures of the items you require.

Paintwork on Figures, Busts and Statues

Due to the nature of the products we sell coming from Japan and America in most cases, we do not cover delivery wear to packaging and advise all buyers to take this in to consideration before buying.

Likewise, many of the products we sell are individually hand painted in the same countries. This kind of paintwork varies and no two of an item are the same, and it is not uncommon to see minor 'flaws' in hand done paintwork. Manufacturers, distributors, and ourselves, do not accept this as a reason for a return.

Defective Goods
In the event that an item is defective, faulty or sent in error by Superhero Haven,Superhero Haven will refund the cost of the item plus the cost of any postal charges paid by the Customer as part of their initial order. If the Customer requires a replacement, Superhero Haven will send that replacement to the Customer free of charge.

The Customer must inform (in writing) within 7days of recieving the item specifying what was wrong with the item and return the item to Superhero Haven you may do so within 28 days of the date of dispatch qualify for a refund.

Links to Other Sites
This website contains links to other sites. These links are not in any way an endorsement by or an affiliation with Superhero Haven. Superhero Haven does not accept responsibility for the content of any external sites. Any goods that the Customer orders from another website are subject to the Terms and Conditions of that website and Superhero Haven has no liability to the Customer in respect of that website nor any goods or services the Customer obtains through its use.

Other websites are not subject to the Privacy Policy of Superhero Haven and may collect data or solicit personal information from the Customer.

Data Protection
Personal details provided by the Customer to Superhero Haven through this website will only be used in accordance with the Privacy Policy of Superhero Haven.

The Customer should read the Privacy Policy before using this website. By providing personal details to Superhero Haven, the Customer is consenting to the use of those details in accordance with the Privacy Policy as laid out on this site.

Other Information
The Customer must be over 18 years of age to buy product from this website.

Superhero Haven reserves the right to correct any errors on this website, including description and image. Superhero Haven reserve the right to refuse or cancel any website order based on an incorrect description or image. These corrections may be made after the Customer's order has been acknowledged.

Superhero Haven reserves the right to decline to supply any individual or company without explanation.

Superhero Haven reserves the right to suspend or terminate the Customer's use of this website at any time without explanation.

It is a crime to use a false name or a known invalid credit or debit card number to attempt to order from this website.Superhero Haven will prosecute any Customer caught wilfully entering a fictitious order to the fullest extent of the law.

If any single provision of these Terms and Conditions is found to be invalid by a Court of Law, the invalidity of that single provision will not affect the remaining provisions of these Terms and Conditions, which will continue to have full effect.

The failure of Superhero Haven to exercise any right or remedy under these Terms and Conditions does not constitute a waiver of that right or remedy.                                        
 

These Terms and Conditions shall be construed and interpreted in accordance with the relevant United Kingdom Law. The Courts of the United Kingdom will have exclusive jurisdiction in relation to any claim, dispute or other matter arising from these Terms and Conditions, the Customer's use of this website or the supply of the product by Superhero Haven.

Real Time Web Analytics